Outlook 2010 sync issues folder

The Outlook 2010 folder ‘Sync Issues” fills up with event log entries. As a retired Microsoft Senior Consultant, I can tell you what to do about this still ongoing support issue. You are not alone. This is frustrating for not only your users, but the Outlook desktop support teams and the Exchange Server support teams.

Help Desk staff across the globe have reported this annoyance issue, and none of the Microsoft customers I have spoken to about this issue like the answer we have had for the past 2 years “We are looking into it”

How do you stop the outlook 2010 sync issues folder from filling up with log entires? You can go into logging and turn off every setting, but the event entries will still appear. There is no UI or GPO setting as of yet to disable this annoying feature from our friends in Redmond.

Microsoft internal support logs show numerous calls, opened support incidents, and account TAM’s getting formal requests for resolution. None of these have done anything to nudge Microsoft into fixing the issue. This is yet another in the long line of things that are broken at the core of Microsoft Outlook and Microsoft Exchange, and yet never get a positive resolution.

Why don’t we have a follow through on the commitment from the days of Bill Gates when we were told every feature being developed would have a GPO to enable or disable? Where is the org, domain or DC based GPO options to let enterprise customers turn this feature off?

How to fix the outlook 2010 sync issues folder problems, step by step from a retired Microsoft Senior Enterprise Strategy Consultant
The only way to delete the outlook 2010 sync issues folder entries is one of three options:
1. Let it pile up and ignore it – let’s call this the Redmond approach
2. Create a script to run on client side to delete the folder contents. We can call this the local work around
3. Tell the clients you are working on it WITH Microsoft. Produce a long document in the 50 page range with full screen shots formatted with headers and footers explaining the issue, giving warnings about scripts and the possibilities of the harm potential they may cause. And then recommend the delete it themselves, ignore it, or run the script; the choice of the three options to have been decided in version 1.0 of the document, which then after their decision is made, you document that and release the updated version 1.1 of the same document. And don’t forget bill the customer $285.00 per hour plus travel time and expenses. We will call this the Microsoft Consulting Services option.

Filed Under: soapbox

Tags: outlook 2010 sync issues folder exchange microsoft