Its hard to review a hospital like Virtua Marlton without lots of negatives. Its old. Virtua just built a brand new facility right down the road. This place looks like it could close any day with crowded hallways, and a very dated layout. The food is bland, with almost no choices. They don’t have a menu plan, and they do not cater in any way to visiting family members. Want to spend the night? Can’t. And no rooms with space for family members to stay, in ICU or regular rooms.
Lastly, its still being run like a 1960′s facility with a group of old people volunteers handing out wasteful scraps of paper telling you the room number you told them, and the hospital instructions they blast over the PA system when visiting hours are over. Its sad, old and very out dated.
But how about the staff?
My wife had a tech one day named Dana, a ditz in short. When she complained to me, I went to the floor nurse in charge. Instead of speaking to Dana, she marched down to ask Anna what was the problem. Anna is very quiet and reluctant to complain, but she did. The result, the idiot in charge of the third floor kept Dana assigned to my wife for another day. And of course, the ditz pouted and stayed away from my wife all morning. Of course that meant she didn’t do her job, and my wife didn’t get simple things like vitals taken in a timely manner. When I asked at the Administrators office about it, she came running down to tell me she would look into it and fix the issue. Dana stayed on, never came to my wife’s room, and finished out her shift not doing her job. And no one came to her room as a tech to replace her. In short, very shitty patient care and management.
Paoli Hospital is hands down way better. On a scale of Paoli, Virtua Marlton sucks ass. Don’t stay here.
But my wife only went here for a trip to the ER. she was seen right away.
I always had an eye doctor, and then a corneal surgeon. When my RD happened, I called his office, and they said come to the Marlton office and they will see me as an emergency. I didn’t know who the guy was, I trusted my corneal guy. As it was, I used 3 retinal surgeons in that practice over the following year. It went very smoothly, and professionally.
Last Friday my wife came down with a sudden chills at 12 noon. She said it wasn’t a UTI or kidney stone, she had those before. It just felt sick. I called the family doctor but they closed early on Fridays for summer hours. She went home to bed and OTC Motrin or aspirin. Saturday she drove the car to NY and rested. She didn’t make it to camp on Sunday, spending the day in the hotel with chills and fever. Monday we drove home, and called the family doctor for the first appointment. They saw her and sent her straight to the local ER.
The ER admitted her, and put her on several IV’s, then a trip to radiology and then to ICU for the next two days. Seems a very large kidney infection from a stone blockage put her in a fatal condition. Once stable enough, she was transferred to a regular room on Wednesday. We brought her home today.
Now here is where the situation changes, and one I have never seen handled by a doctor’s office so badly. Both my wife and I have worked for physicians and large medical surgical practices.
She is more passive, and just took whatever doctor came walking down the hall.
Me, once she was out of ICU, asked the attending what she was going to need, and starting walking the Google pages.
The attending urologists at that hospital were in a large practice, and when I called to pick out the right doctor for her, only cared to ask me what our zip code was. I could think of a lot of criteria for picking a surgeon, but zip code is pretty far down on the list. A family doctor or pediatrician, sure. But a surgical specialist?
Seems the urologists in our area have fallen into camps, under the umbrella of some large surgical practices. Finding a doctor that had a competent staff, and a background that matched what she wanted meant a change of hospitals. No big deal. But even that today resulted in feet dragging by the first hospital for 4 hours. I finally told them “we need everything now because we are checking out and transferring to another hospital on our own”. That phrase triggered action, and got her records, photocopies of untranscribed notes, and discs of radiology records. Prior to that phrase, I was left in a bucket of medical staff who just didn’t care. They may have been polite, but they didn’t want to do any work, just send her home with a script and instructions to go to their own doctor, in their own practice.
I can describe it as the little puppy in our house. They just want to walk in, have you act all glad to seem them, whoever this stranger is, and roll over and get your tummy rubbed and your ear scratched. Barking isn’t acceptable.
I do not recommend you go to Virtua Marlton. It is clear all the management attention is on the new hospital, just down the street. And while the bright shiny bauble gets attention, the dump in Marlton just continues to linger in the past where bad food, ignoring families, old ladies at the front door, and medical staff who would rather you just shut up and let them do their job in peace run the show.
Filed Under: soapbox