When shopping at your local merchant you want someone with a high degree of integrity and loyalty to their customers. Fran who is running this shop has apparently decided to ignore the New Jersey Consumer laws, and her own VISA merchant agreement. After you make a purchase, pay with your credit card, sign the slip and are ready to walk out with your purchases, she sticks a slip in the bag with her handwritten scratch and on the bottom in very small print is no refunds store credit only.
Now she doesn’t have you sign for this ahead of time.
This policy is not on her website
And she doesn’t have it on the credit card receipt so you see it when you sign. Nope, just on this slip she sticks in the bag.
I have tried to return an item that was purchased and she has decided to stick to her guns. Mine are a bit bigger and include the following
my blog and this post right here advising others not to do business with Ballyhugh Irish Imports in Audubon, NJ
A complaint to the Better Business Bureau which will go no where and do nothing
A chargeback with my credit card which will get me my money back
A criminal complaint for theft of the $50 when I return the item and do not get back my cash or credit issues to my credit card. This will cause a stir and a ruccuss, a lot of embarassment, and if she is smart, she had better get her stupid ass to an attorney to represent her in court. Nothing like a local law enforcement officer serving you with notice to appear in court for a criminal case to wake your eyes and ears up.
A civil complaint seeking the original amount, the authorized triple damages and all attorney fees and court costs. No attorney fees in small claims court when per se, but this will quickly add up to a $400 settlement over and above her time and costs if she shows up in court.
Why do merchants try and act so shaddy as to slip in bogus return policies? Because they think they can. but they can’t. And in this tough economic time, its important that we don’t get burned by these types of merchants.
Filed Under: soapbox
Tags: business, customer service